This page listed some of the more common problems people have run into trying to get started using EconModel with the Classic Economic Models.  If you do not find any useful here, contact support@econmodel.com.

Downloading and Installation

Entering a paid subscription after installing the 10-day free trial

• Please delete the file "classic.lf" in c:\program files\econmodel\ before you try to register.  You can run the EconModel | EconModel Update option from the Start Menu to check for a newer version of the program if your 10-free trial was from some time ago.

Cannot find setup.exe

• When you use the "two-step" procedure where you save a copy of setup.exe to your local disk, you need to note where the file is placed.

Cannot run setup.exe

• From whatever file manager you are using, you can double-click on setup.exe to install EconModel
• You can also use the "Run" option on the "Start" menu.

Running em.exe does not do anything

• This is what is supposed to happen.  The EconModel program is em.exe.  Run by itself it does nothing.
• Running EconModel from the Start Menu does even attempt to load a model or to activate the registration process. That option simply checks to see if the program is installed.
• The installation program setup.exe sets your computer up to recognize files with the extension em0 as EconModel files.  This is automatic when you click on an em0 file on the web site.  So, to run EconModel you have to click on the link to an em0 file on the web site. These links are denoted "Model Link".

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Subscription

To subscribe for one year, you need a ticket class and a ticket number.  These you should receive by e-mail from one of the vendors listed.  You enter your registration information just once, the first time you click on a model link.

The EconModel server crosses off a ticket number once you have registered.  If you try to register a second computer, you will receive an error message.  If you have problems with your computer and need to reregister, please contact support services:  support-at-econmodel-dot-com.

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Registration

Error message "Error sending information. Are you connected to the Internet?"

• It is possible that there is a temporary problem somewhere in the path linking your computer to the EconModel server.  Waiting a few minutes should resolve this problem.
• A firewall between your computer and the Internet is the likely explanation if this problem persists.  If you are at a corporation or government agency with strict security procedures regulating your connection to the Internet, you may be unable to send your ticket information to the EconModel server.  If this is the case, contact support@econmodel.com for simple instructions on how to work around this problem.

Error message "Registration failure (wrong ticket number or reused ticket number)."

• The simplest explanation is that you either typed in the wrong number or did not type in a number at all.  The solution is to try again.
• Each ticket number is on a list on the EconModel server.  Once a ticket number is used, it is deleted and cannot be reused.  EconModel will only ask you to enter your ticket information once so you should not find yourself trying the enter the same ticket number twice.  After you enter your ticket information, the links on "Step 3" should show your subscription information, not the form to enter ticket information.
• If this does not solve your problem, contact support@econmodel.com.

Running em.exe does not do anything

• Read this.  That information applies to entering your ticket information.  To enter your ticket information, you need to click on a "Load" link on the web site or you need to click on the special link on the "Getting Started" page.

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