This page listed some of the more common problems people have run into trying to
get started using EconModel with the Classic Economic Models. If you do
not find any useful here, contact
support@econmodel.com.
Ticketing
Ticket never received
- Typing your e-mail address twice should avoid typos, but it is possible
that you need to try again.
- A small number of tickets sent out by e-mail are returned as undeliverable
for various reasons. These cases almost always have a "hotmail" or
"yahoo" e-mail address.
Two or more tickets received
- It takes a few seconds for the form you fill out to to reach the EconModel
server and be processed and for the return message to reach your screen.
Some users hit submit a couple of times while they are waiting, which submits
the same form multiple times.
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Downloading and Installation
Windows XP Service Pack 2
- The release of the Windows XP update known as Service Pack 2 caused
EconModel to work once after a user registered and then fail after that.
Trying to load a model caused the registration screen to reappear.
This problem with the license file was fixed as of 9/22/04. If you had
this problem, please download the latest version of setup.exe and delete the
file "classic.lf" in c:\program files\econmodel\
before you try to register.
Entering a paid subscription after installing the 10-day free trial
- Please delete the file "classic.lf" in c:\program files\econmodel\
before you try to register. You can run the EconModel | EconModel
Update option from the Start Menu to check for a newer version of the
program if your 10-free trial was from some time ago.
Cannot find setup.exe
- When you use the "two-step" procedure where you save a copy of setup.exe
to your local disk, you need to note where the file is placed.
Cannot run setup.exe
- From whatever file manager you are using, you can double-click on
setup.exe to install EconModel
- You can also use the "Run" option on the "Start" menu.
Running em.exe does not do anything
- This is what is supposed to happen. The EconModel program is em.exe.
Run by itself it does nothing.
- Running EconModel from the Start Menu does even attempt to load a model
or to activate the registration process.
That option simply checks to see if the program is installed.
- The installation program setup.exe sets your computer up to recognize
files with the extension em0 as EconModel files. This is automatic when
you click on an em0 file on the web site. So, to run EconModel you have
to click on the link to an em0 file on the web site.
These links are denoted "Model Link".
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Registration
Error message "Error sending information. Are you connected to the Internet?"
- It is possible that there is a temporary problem somewhere in the path
linking your computer to the EconModel server. Waiting a few minutes
should resolve this problem.
- A firewall between your computer and the Internet is the likely
explanation if this problem persists. If you are at a corporation or
government agency with strict security procedures regulating your connection
to the Internet, you may be unable to send your ticket information to the
EconModel server. If this is the case, contact
support@econmodel.com for simple
instructions on how to work around this problem.
Error message "Registration failure (wrong ticket number or reused ticket
number)."
- The simplest explanation is that you either typed in the wrong number or
did not type in a number at all. The solution is to try again.
- Each ticket number is on a list on the EconModel server. Once a
ticket number is used, it is deleted and cannot be reused. EconModel
will only ask you to enter your ticket information once so you should not find
yourself trying the enter the same ticket number twice. After you enter
your ticket information, the links on "Step 3" should show your subscription
information, not the form to enter ticket information.
- If this does not solve your problem, contact
support@econmodel.com.
Running em.exe does not do anything
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